In an unlikely case if you require a refund or need to replace the purchased part, please follow the procedure mentioned below:

Step 1 - Identify and Report the Problem

ALL PROBLEMS must be reported to our customer service team in order for us to assist you. Every issue is unique and our staff is available to talk through all possible resolutions before a return is required.

Step 2 - Receive Return Merchandise Authorization

DO NOT return the purchased part unless you receive a Return Merchandise Authorization (RMA) from us. You can receive RMA only after contacting the customer service team. After hearing from you, we will establish if indeed the item sold by us is having any problems. Once this is verified, we will issue the RMA in your name and ask you to return the item.

Please Note: In case you are returning any parts to us, make sure the original parts reach us in the same condition in which they were sent to you. Our parts are UNIQUELY MARKED and each part that we sell is easily identified by our warehouses. Items modified or dismantled for testing will not be eligible for any replacements or refunds.

Step 3 - Return the Original Part

Once the RMA is issued, the item needs to reach the warehouse address that is mentioned on the RMA within 7 business days. Items returned to the WOW Auto Parts Headquarters will be forwarded to the correct address listed on the RMA at customer's expense. Upon receipt of the item at our end, it will be inspected by our experts and based on their confirmation we will gladly issue a full refund on the original purchase price or send a replacement.

Returning the purchased part is the responsibility of the customer but WOW Auto Parts is here to assist you at every step.

At WOW Auto Parts, we stand behind our warranties and want to make you, our customer, at ease when purchasing a used auto part from us. If you have any questions please feel free to call us at 866-444-1890